RETURN & EXCHANGES
Rajasthanfabric.com has an easy set of simple return as well as refund policies. However, before introducing them, we will like to state to you how our products are designed and what effort it takes to give a final touch. Being handcrafted products they may have some unevenness in painting patterns. However, we ensure you that we work hard in manufacturing such a beautiful and quality product and put some extra effort to carefully inspect it. Still, the handmade products cannot be compared with the machine-made and therefore, we request our customer to understand the beauty of handicraft products.
Nevertheless, if you have some major complaint about the product quality or if you receive any damaged order we will help you with the return and exchange policies.
- The product will only be replaced or returned if there is any defect or quality issue
or if the product doesn’t match the order
- We recommend the buyers review the size guides before making a purchase. However, in case of genuine sizing issues, the unused products can be returned or replaced.
One must notify us about the damaged or defective product within 24 hours of receiving the order. You can contact us via email; send an email to us on firstname.lastname@example.org with the image of the product attached followed by details about the concern. We also request you to put the order number on the subject line of the mail draft.
No refund will be processed
- In case the product is worn, washed, used or doesn’t have the original tags attached to it.
- Any item without the label, tags or bills will not be accepted.
In case of a return request, it will take around 7 to 10 days to credit the amount back to the account and the refund will be made according to the mode of payment used while placing the order. One can request for coupon code that equals the refund value and can be redeemed by the individual as they log in to their account with rajasthanfabric.com.
Once we receive your package, we will confirm it to you and the request for a refund, return or exchange will be processed accordingly. The exchanged products are immediately dispatched and no extra charges will be imposed for the exchange of order.
- Any request of exchange shall be fulfilled subject to the availability of the product in the inventory on the date of receipt of returned orders/products.
- Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
- If you want to exchange the item in case you didn’t like the color, fabric, etc then shipping + 100 rupees will be charged by us to ship new product and starch, press on exchange product.
In both the cases of refund and exchange, we will send you a confirmation e-mail after processing it. No return shipping charges are covered by us in case we are not at fault.
Return Address :
Rajasthan Fabric & Textiles
61 Bhrigu Nagar, Lane Number 4
Opposite Shiv Mandir
Behind Elements Mall, Ajmer Road
pin : 302021
Phone : +91-7726926858
After return please send tracking ID with Order Id at : email@example.com